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Maintenance Contract:
We offer an optional annual maintenance contract option for customers of our license management products who enter into
an annual license agreement with us. The maintenance contract service level
agreement provides a guaranteed response time, an enhanced level of services,
and guaranteed limits on upgrade fees for new product versions.
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Per-Incident Technical Support:
We offer pay-as-you-go per-incident technical support
for customers who buy license units over the web for EasyLicenser license manager, which will provide the
same level of technical support services available to
customers who purchased a maintenance contract. This is in the form
of incident packs that can be purchased by contacting us for a promotion code that you can use for a web-based purchase. Incident packs start at units of ten, at a price of $50 / incident. An incident is defined as a problem submission identified by a problem submission reference number, and all accompanying communications on the problem submission until the case is closed.
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Implementation Consulting Services:
We offer for-fee implementation consulting services.
You may wish to avail of our services in order to assist you with:
- a proof-of-concept prototyping of your application integration with our runtime libraries for software copy protection and your back office integration with our license manager for automating license generation and management
- a half-to-one-day review of your copy protection and license management integration strategy and implementation
- assistance with the design and implementation of the copy protection and license management integration
- a turnkey application and / or back office integration project
Please contact us with the specifics of your request in order to obtain a quote.
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Free Technical Support:
We make a good-faith effort to provide technical support for our license management products free of
charge to our customers who purchase license units for EasyLicenser license manager over the web, subject to the constraint
that there is no guaranteed response time or any guarantees of free product upgrades.
Our technical support includes limited support for demo and sample copy protection code that we
make available from time to time provided it is unaltered,
and with the understanding that such source code is provided as-is.
Technical support includes information and education on how to use our product,
up to a point and within reason.
Our pre-sales technical support is free of charge and is oriented towards helping
prospects complete a successful evaluation of our license management products.
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Problem Submission / Request For Enhancement Policy:
Our online problem submission forms are available to all, and you do not
need to have a maintenance contract or even be a customer in order to submit
a problem report or enhancement request. Our response time to your problem
report will be per our technical support policy described above.
We ask our customers to submit problem reports and product-related questions
via our web-based forms in our technical support page and via email.
Then if the problem cannot be resolved in a straightforward manner,
a phone call can be arranged.
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Limitations:
We do not provide free technical support for the following:
- participation in integration efforts
- review of customer application code for the purposes of integrating with our products
- custom coding for customers
- technical support for free samples or open-sourced libraries voluntarily given as
a courtesy
- on-site visits
- detailed training on how to use our license management products when these are covered in the
documentation and sample code.
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