License Manager Technical Support Policy

License Manager Technical Services And Support Policy


	Maintenance Contract: We include maintenance contracts in the license agreements entered into by customers of our license management products. The maintenance contract service level agreement provides a guaranteed response time, an enhanced level of services, and guaranteed limits on upgrade fees for new product versions.

	Implementation Consulting Services: We offer for-fee implementation consulting services. You may wish to avail of our services in order to assist you with: a proof-of-concept prototyping of your application integration with our runtime libraries for software copy protection and your back office integration with our license manager for automating license generation and management a half-to-one-day review of your copy protection and license management integration strategy and implementation assistance with the design and implementation of the copy protection and license management integration a turnkey application and / or back office integration project Please contact us with the specifics of your request in order to obtain a quote.

	Pre-sales Support Our pre-sales technical support is free of charge and is oriented towards helping prospects complete a successful evaluation of our license management products.

	Problem Submission / Request For Enhancement Policy: Our online problem submission forms are available to all, and you do not need to have a maintenance contract or even be a customer in order to submit a problem report or enhancement request. Our response time to your problem report will be per our technical support policy described above. We ask our customers to submit problem reports and product-related questions via our web-based forms in our technical support page and via email. Then if the problem cannot be resolved in a straightforward manner, a phone call can be arranged.

	Limitations: We do not provide free technical support for the following: participation in integration efforts review of customer application code for the purposes of integrating with our products custom coding for customers technical support for free samples or open-sourced libraries voluntarily given as a courtesy on-site visits detailed training on how to use our license management products when these are covered in the documentation and sample code.

We take your security and privacy concerns seriously. Please see our policy statement

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